Because your services are critical to the lives of New Zealanders — your systems demand critical levels of support. Our strong reputation for delivering health-centric, around the clock support through our managed services offerings; from mobile devices and PMS applications through to highly complex ‘engineered’ systems — we have a service tailored to your specific needs.
In health there is little time to waste on IT issues – your team can rest assured that when they contact the service desk their questions or issues will be resolved on that call – quickly and effectively.
Our on shore Managed Service Desk is unique within the sector in that it is staffed 24/7 by a team of highly skilled, trained and certified engineers supporting a number of health sector clients. Having such capable employees powering our Service Desk has meant that we successfully and consistently, deliver above 80% first contact resolution rates for our managed clients.
Depending on your needs we can tailor this service to your own unique requirements, whether you require support throughout standard business hours or you need continual 24x7x365 support. Unlike other providers we recognise the importance of strong support in health no matter the hour – through our rotating service desk roster there is no dilution of capability outside of traditional trading hours.